Service Notice

In our ongoing quest to efficiently service ALL of our customers, we will be implementing some policy changes to assist with our efforts. Most important is for our loyal customers to understand each appointment type and how each appointment type affects your service experience.

  • A “wait” or “waiter” appointment means that your “appointment” time is set with your chosen Service Advisor. The appointment time you select is your time to meet with your Service Advisor to go over the work to be performed on your vehicle and for the Service Advisor to present any additional work recommended per the manufacturer’s schedule, declined repairs from a previous visit or that they notice in their walk around of your vehicle. Your vehicle will be prioritized to enter the workshop at the FIRST opportunity. Waiter appointments MUST be set in advance of your appointment time.

 

  • A “drop off” or appointment booked stating “I will drop my vehicle off”. Your appointment time is your time to meet with your chosen Service Advisor to go over the work to be performed and for the Advisor to present any additional recommendations, declined repairs from a previous visit or that they notice in their walk around of your vehicle. Your vehicle will likely not enter the shop immediately, but will certainly within a reasonable time frame that same day. Exceptions to this being instances where vehicles are dropped off at the end of a business day in which case, they will enter the shop at the first opportunity the follow morning. Drop off appointments scheduled in advance MUST provide a minimum of 24 hours advance notice if they wish to convert to a “waiter” appointment subject to availability.

 

  • A “shuttle” appointment means that we will be providing the customer with a ride to their home (25 mile max), place of business, or a local shopping venue/restaurant, etc. Your appointment time is your time to meet with your chosen Service Advisor to go over the work to be performed and for the Advisor to present any additional recommendations, declined repairs from a previous visit or that they notice in their walk around of your vehicle. Your vehicle will likely not enter the shop immediately, but will certainly within a reasonable time frame that same day. Shuttle appointment MUST be scheduled in advance and are subject to availability.

 

  • Walk-In: While we accept walk in appointments, they are strictly on a first come, first served basis. We reserve the right to decline a walk-in customer due to time constraints and availability. We recommend calling ahead to ensure that your vehicle can be seen.

 

  • Tow-In No Appointment: These are vehicles that are towed into our facility without a prior appointment. While we understand that these are typically vehicles that have experienced a failure of some sort and are unable to be operated safely, we prioritize our customers who scheduled ahead of time.

By clicking “I accept” you agree that you have read the above and agree to these policies as stated. All appointments are subject to confirmation from our Business Development Center. Please contact us at [email protected] or [email protected] with any questions or if you have questions.